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YHA (England and Wales) Ltd respects your right to privacy. This statement describes the privacy practices for YHA websites.
Automatic Information: The YHA website collates such information as the IP address (location of your computer on the internet), what pages were accessed and file downloads from the site. Monitoring of such information helps YHA determine the activity on the website and which pages are most accessed etc. All of this information is used to develop and improve our services online.
The accommodation enquiry parts of our site require you to submit personal information within a form, to allow us to fulfil a request.
This information may include but not be limited to name, address, email address, country of residence, gender.
YHA will use the information you provide to:
Process enquiries submitted to us, investigate and resolve any problems resulting from the use of any services supplied to you. Improve the content of our web pages and carry out research on our visitors' demographics, interests and behaviour.
In addition, YHA may occasionally wish to use this information to send you newsletters or details of special offers which we believe may be of interest to you. This will only come from us (or our agents) and only if you have indicated that you do not object to these communications. At all points where we communicate by means of direct marketing using personal information provided by you, an 'Opt Out' question set will appear, giving you the opportunity to tick the box if you do not want to allow YHA to use your information.
If you 'Opt-in' we may share this information with others with whom YHA works and whom we believe may have offers or information to send to you that could be of interest to you. We do not sell this information to third parties. You will be considered as having 'opted-out' of sharing your information if you do not tick the 'opt-in' box.
YHA may also disclose aggregate statistics about our site visitors, customers and sales in order to describe our services to other reputable third parties and for other lawful purposes, but these statistics will not include information that makes the person identifiable.
YHA may disclose personal information if required to do so by law or if it believes that such action is necessary to protect or defend the rights, property or personal safety of YHA, the site or its visitors.
Our site contains links to other websites. YHA is not responsible for the accuracy, content or the privacy practices of third party websites. We advise that when visiting a third party site that you make yourself aware of their own Privacy Policy.
If you wish to contact YHA to see a copy of all the personal information held by YHA about you or to amend your personal information please contact.
YHA
Trevelyan House
Dimple Road
Matlock
Derbyshire
DE4 3XN
Telephone: 0870 770 8868 Email: customerservices@yha.org.uk
