Terms & Conditions

Do it 4 Real Camps are managed by YHA (England and Wales) Limited trading as YHA whose registered office is at Trevelyan House, Dimple Road, Matlock, Derbyshire DE4 3YH (registered number 00282555).

1.General
In these terms and conditions “YHA”, “we” or “us” means the Youth Hostels Association (England and Wales) Limited; “you” means the parent(s) or guardian(s) of the young person participating in the Camp; “Camp” means accommodation and activities provided by YHA; “The young person” means the young person that you are responsible for that participates in the Camp. “Writing” means letter, fax or email. The contract for the supply by us of accommodation and other related services (“Contract”) will be formed when we accept your order and we receive from you the full amount owed in cleared funds.
Your Contract cannot be amended unless confirmed in writing by an authorised representative of YHA and yourself (an administrative charge may apply – see section 4). These conditions and any matters referred to by us form the entire understanding between you and us, and supersede any prior promises, representations (unless fraudulent) or undertakings. Any omission or error in any sales literature, web page or site, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter. The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from the Contract so that no third party may claim any rights under this contract.

2. Making a Booking
The booking process for Do it 4 Real starts with the completion of an application form. Applications can be made by completing an application form and posting it to YHA, by completing an online form on the Do it 4 Real website at www.doit4real.co.uk or by telephoning the bookings team on 01629 592 530. We can also help with completing application forms over the phone. Application forms must only be completed by an adult who has full or shared parental responsibility for the young person applying to go on camp. Before your booking is confirmed and the Contract comes into force YHA reserves the right to increase or decrease prices PROVIDED THAT we will notify you prior to delivery of such price increases/decreases and you may cancel your order within 7 working days of this notice if you are unhappy with the price increases/decreases. All bookings are subject to availability and YHA reserves the right to decline any booking at its discretion.

3. Payment
In order to secure your booking you must pay us the full amount of the cost of the stay. Payments can be made by credit/debit card, cheque or postal order and must accompany the booking form. If any payment under these terms and conditions is overdue, then without prejudice to our other rights and remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other services being provided to you by YHA.

4. If you change your booking
If you wish to change a confirmed booking such changes are subject to the availability of a suitable alternative, is subject to a £10 administration charge and are subject to any additional costs incurred in making changes to accommodate your request. YHA reserves the right to treat changes requested less than 56 days before arrival as cancellations. We will inform you of the amount of any additional costs when you request your changes and shall agree such costs with you. If, at the time of booking, you choose to get to camp using transport provided by Do it 4 Real, any cancellation or change to this request will be treated as a change to your booking and will be subject to the conditions above. Any change which still requires Do it Real transport can not be guaranteed if made less than 21 days prior to the start of camp. Any changes or additions can be requested by calling Do it 4 Real. Confirmation of this request will be subject to availability and may incur the £10 administration charge.

5. If you cancel your booking
If you are unable to go to camp and have to cancel you must do so in writing and the following cancellation charges will apply:
More than 56 days prior to departure: 50% of the cost of the summer camp
56 to 29 days prior to departure: 75% of the cost of the summer camp
28 days to 1 day before departure: 100% of the cost of the summer camp
On or after the departure date: 100% of the cost of the summer camp
The date of effective cancellation is calculated on the day of receipt of written notice by our bookings team.

6. Non-attendance
If the young person is not at an agreed pickup point or does not arrive at camp we will try to establish their whereabouts. If we are unable to contact any of the persons listed on the application form this will be treated as non-attendance and as such, will be treated as a booking cancellation.

7. If we change your booking
In the unlikely event it becomes necessary to change your booking, in total or in part YHA will inform you as soon as is reasonably possible of any necessary changes. You shall have the choice of: accepting the changed arrangements; (or purchasing another booking from YHA (and paying or receiving a refund in respect of any differences)) or cancelling your booking and receiving a full refund of all payments made.

7.1 Promotional offers applies throughout the offer period to one night or more stays at any participating YHA (England & Wales) LTD all reservations are paid prior to arrival. Promotional offers and any other additional products or services included in this offer are non-cancellable, no amendments, refunds can be made and offers are non-transferable. Offers are available at selected locations only and are subject to availability. Advertised rates are inclusive of VAT. This does not affect your rights should YHA cancel your booking wherein the clause set out in clause 8 applies.

8. Delay or Failure to Perform
We shall not be liable to you if we are prevented or delayed in the performing of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation): an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any change of address. YHA reserves the right to vary the timetable or cancel or amend the nature of activities if weather conditions or other factors make them unsuitable to run. In the event of cancellation YHA will endeavour to offer an appropriate replacement activity.

9. Activities
YHA reserves the right to subcontract the provision of activities at Do it 4 Real camps to 3rd parties. Due to constraints at individual camps it may not be possible to offer all activities detailed in this brochure at all Do it 4 Real Camps. The scheduling of activities will be subject to good weather and other unknown factors beyond the control of YHA. If we have to cancel an activity, series of activities or a Do it 4 Real Camp for reasons of safety or any other factor beyond our control, YHA will not be contractually obliged to offer a refund.
Some Do it 4 Real Camps offer off-site activities and excursions. These activities and excursions are subject to the same risk assessments and standards of supervision as on-site activities.

Watersports Plus, Action Adventure, Wild Expedition and Future Leader camps may involve activities on and in water. It is the responsibility of the parents/guardians to ensure that participants in these activities can swim a minimum of 25 metres.

	You will see the swimming ability symbol for camps where this is applicable.

Some camps involve activities on a bike. It is the responsibility of the parents/guardians to ensure that participants in these activities can ride a bike competently.

	You will see the cycling ability symbol for camps where this is applicable.

10. Our liability to you
YHA shall ensure that the accommodation and other services you order from us are in accordance with these terms and conditions and shall be performed by us with reasonable skill and care.
Where an element of your booking is not provided as stated above you must notify us within 28 days of the alleged breach. We shall then investigate the matter and if we have not delivered the services in accordance with these terms and conditions you shall be entitled to: a full refund of the cost of your order (or, where appropriate, the relevant section of it) less any fees charged for changes requested by you; or a free stay to the equivalent value of the services complained of, where such dates are agreed in writing by us.
We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for: any losses which are not foreseeable by both you and us when the Contract is formed arising in connection with the supply of the services or their use by you; any losses which are not caused by any breach by us; business or trade losses. Our entire liability in connection with the Contract will not exceed the purchase price of the services booked less any amendment charges paid to us. Except in relation to death or personal injury caused by proven negligence YHA’s liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

11. Suitability
Do it 4 Real Camps are not suitable for young people or parents/guardians seeking respite care or where a high level of individual support care is required – where the young person is sent for the benefit of their Carer and not the young person. YHA reserve the right to determine the suitability of an individual to participate, and the right not to accept a booking or exclude an individual from a Do it 4 Real Camp. YHA must be advised at the time of booking about any social and/or behavioural issues that may detrimentally affect the camp environment for the individual and other campers and everyone working at a Do it 4 Real Camp. YHA are unable to accept applications from individuals if they are a registered sex offender, currently serving a sentence for criminal behaviour, electronically tagged or are awaiting sentence following a conviction, are in receipt of a current ASBO or have a recent history of violent and/or aggressive behaviour. In the event of any individual being excluded or withdrawn from camp, no refund or reduction will be made. In addition, any costs incurred by YHA in connection with an individual being asked to leave camp, will be the full responsibility of that persons parent or guardian who will be expected to bear the costs in full.
Details of any disabilities or relevant medical conditions should also be provided to us at the time of booking in order we can advise as to the suitability of your chosen Di4R camp. YHA also reserve the right to refuse a booking or exclude an individual from camp if this information comes to light at a later stage of the booking process.

12. Your Responsibilities
It is your responsibility to ensure YHA is fully notified of any dietary needs, behavioural, medical or social problems that the young person may have, particularly when those needs or problems might affect the young person or other participants during the Camp. This is to ensure that YHA is able to provide a suitable level of care and supervision to enable all young people to participate fully in camp and to prevent individuals attending camp who may require a higher level of medical care or supervision than YHA can reasonably provide. All personal information will be handled sensitively and confidentially. We reserve the right to require a certificate from the young person’s doctor confirming that they are able to properly participate in the Camp activities.

13. Behaviour
YHA believes that everyone who delivers or attends a Do it 4 Real Camp has the right to feel safe, respected and valued. The safety and wellbeing of all individuals involved is paramount. Our aim is to ensure that every young person attending Camp feels safe from being bullied and all other forms of harassment. Any form of bullying will not be tolerated and will be addressed in accordance with the Do it 4 Real Anti-Bullying Policy. Every young person will be expected to sign an individual Contract of Behaviour on arrival at Camp.
If the young persons behaviour is deemed to be unacceptable or if they cause damage, your booking may be terminated and you may be asked to immediately collect the young person from Camp or organise their return. Full costs of return travel home will be charged to you. No whole or part refunds will be made under these circumstances.

14. Loco Parentis (YHA acting in place of parents/guardians)
In the case of medical or other emergency you (being the parent or guardian) consent to YHA acting in loco parentis, so we can make certain decisions on your behalf in relation to seeking medical or other emergency care for the young person.

15. Personal Property
YHA will not be liable for any item of personal property brought by the young person to Camp. The young person should not bring with them items such as mobile phones, personal music players, jewellery or other valuables. Items of property left behind by the young person may be disposed of by YHA if not claimed and collected by you within 30 days of the end of the Camp. We will endeavour to return items to their rightful owners, however delivery costs will be charged.

16. Personal Searches
For the safety and security of all participants YHA reserves the right, in appropriate circumstances to make a search of the young persons personal property.

17. Complaints
In the unlikely event a young person has a complaint at camp this must be addressed to the Do it 4 Real Head Team Leader at camp in the first instance. If the Head Team Leader fails to resolve the complaint satisfactorily you may contact YHA either during camp or within 2 weeks of the young person leaving camp, in writing.

18. Promotional Photography
Copyright of all video and photography of Do it 4 Real Camps remains the property of YHA and cannot be reproduced without our prior permission. YHA reserve the right to reproduce and publish any video and photography for advertising and commercial purposes or for any other reason, unless it is clearly stated on the booking form or in writing, that the parent/guardian does not give permission for this/these purpose/s.

19. Your Information
We shall only store and use the information you supply to us or which is supplied to us for the purposes of carrying out our contract with you and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information, please let us know by: emailing contactus@yha.org.uk; or telephoning 01629 592530 or writing to us at the address noted above.

20. Disclaimer
This brochure is the responsibility of YHA (England and Wales) Limited. The information contained in the brochure and details of Do it 4 Real Camps is published in good faith and is correct at the time of print.

21. Governing Law and Jurisdiction
This contract is subject to English law and the exclusive jurisdiction of the English Courts.